There are lots of answers to this one. Here they are:
- Work gets done in a consistent manner and higher standards of client service and product quality can be effortlessly maintained.
- New staff ramp up quicker and are taught the correct way to do things
- Training is reduced. People in your organisation already know how to do most things. Use them to train in those aspects and save your training budget for important things where the knowledge is not in the business – like this system for proceduralising your business.
- Procedures provide Team members with a Knowledge Base to approach, so they do not waste other staff time with questions that can be easily answered by a system
- The business value is greatly enhanced. Would you rather buy a business that operated to visible structured systems, or one that randomly flies blind every day?
- When experienced people leave – they take their head with them. If that’s where the knowledge of how to run your business is kept, you lose massive value when that head walks out the door.
Gathering notes is just a small aspect of getting this right. A set of instructions with just one point missing can render the whole set useless.
Much of the art is access. Most business already have some notes – but they are buried in a computer directory or a notebook so they might as well not exist at all. Computers and notebooks are not clever at managing procedures – that is why we had to develop specific software to do it effectively.
First see the advantages as to why have one in the question above. Then the real question becomes – was the method you used for your manual correct. If the concept of documented systems is embraced by the most efficient businesses on the planet, then it could be that the way you did it needs consideration. The teaching and way developed at Procedures manual.com.au will give you a completely different approach.
It is a bit of work, but we have clever ways of managing that. Spreading the load across your team in a specific and managed way eases the load on any individual, and it gives each team member and the business a couple of major beneficial outcomes that we cover in our course.
Also, consider that in the modern world there are alternatives to writing everything – we will explore and teach you how to utilise dictation and video shot cuts as well.
We have also created some big shortcuts. Businesses do lots of things the same – no matter what the business is. (e.g. every business buys stationery) So many of these tasks we have already got a framework that you can adopt and adapt to the exact requirements of your business.
If you are the business owner, we are the biggest advocates of delegation to where the most time efficient execution is.
If you are one of the team members in your organisation: think of this as the woodcutter taking time to sharpen his axe. It pays off.
We designed our business model with the concept of “No Brainer Pricing”. It had to be affordable to every business and it had to provide so much value that you would be silly to continue to run a business without getting this system.
The resulting details are on our pricing page.
Depends on many things such as how big your organisation is but here are some points
Most small businesses have between 500-650 distinct operating systems.
The process of documenting them incorporates evaluating them – so people and teams find better, funner, faster ways of doing these things because they are focussing on them.
The team train themselves while they are building procedures because they are looking at how things in your business actually work.
Upgrading the way a business works is a never ending game – it just keeps getting better and better over time and as you put more thinking into its development.
Here is a quick exercise
|Here are some numbered steps||Take away the numbers and sort them alphabetically like a computer sorts filenames and they look like this|
|1. Do this first|
2. Then do this
3. Next, this happens
4. As the last step: do this
|As the last step: do this|
Do this first
Next this happens
Then do this
You cannot execute the second set of instructions.
See now why you need a proper system for this?